Our Disability Access and Inclusion Plan

A disability is any condition that restricts a person’s mental, sensory, or mobility functions. It may be caused by an accident, trauma, genetics, or disease. It may be temporary or permanent, total or partial, lifelong or acquired, visible or invisible.¹

In Australia, people living with a disability represent approximately 20% of the population or around four million people. Of the total, around two million people living with a disability are of working age (15-64 years) and around 36% of households include a person with a disability.²

Over three-quarters of people with disability have a physical disorder as their main condition such as a musculoskeletal disorder including arthritis or back problems. Around three million Australians live with depression or anxiety and only around 4% of people with a disability use a wheelchair.³

Of the Australians with disability over the age of 15 years, almost one-third avoid situations because of their disability, one of the most common being avoiding going to shops or the bank. One in three people with disability also report that their customer needs are often unmet.    

We believe that by focusing on being inclusive, by helping to remove barriers and stigma, we can contribute to better outcomes for people living with a disability so that we may all benefit.

By developing our first Disability Access and Inclusion Plan we are committing to taking a whole of business approach to ensuring our workplace and banking services are accessible and inclusive beyond the requirements of the Disability Discrimination Act1992 (Cth).

This means looking at our business through a disability lens, identifying potential barriers and creating a business system and culture that is inclusive and accessible.