What is PayTo?
Watch below to find out how PayTo keeps people and business moving.
PayTo is a new digital way to pre-authorise payments directly from your bank account. It can be used to make one-off or recurring payments in real time.
It works similarly to direct debits – but it’s much better!
Just like a direct debit, PayTo allows you to make automatic payments from your bank account for anything from phone bills to flights or your gym membership. You can choose to use your PayID or BSB and account number to set up payments.
It’s better than a direct debit because you can set up your payment authorisation to merchants online, which is faster and easier than arranging for a direct debit authority. PayTo agreements (records of your payment authorisation) can be viewed, changed, or stopped within the security and convenience of Internet Banking, giving you more control over these payments.
Benefits of PayTo.
Want to learn more about PayTo?
Welcome to PayTo
Our quick start guide to getting to know PayTo.
PayTo feature instructions
A "how to" guide of most-used features.
PayTo FAQs.
From mid-2022, merchants and service providers will be able to roll out and offer PayTo as an alternative payment option. Please contact your merchant or service provider to find out if they will be participating.
Your PayTo agreements will be available through your Internet Banking.
No, however PayTo can be used as a digital and more modern alternative to the current direct debit service:
- Some merchants or businesses (also called Payees) will move their direct debits to PayTo so that their customers have more visibility and control over their payments
- Payees will be responsible for migrating your direct debits and must provide written notice of the intention to migrate to PayTo at least 14 days in advance (or according to the terms of your direct debit arrangement)
- The Payee must cancel your original direct debit when a migrated direct debit is created, however, you might need to contact them to confirm that the Direct Debit was cancelled.
- Direct debits will be migrated in a paused state for you to resume or cancel. It is recommended that you resume your migrated direct debit as soon as practical after receiving the request to convert it to a PayTo agreement. PayTo agreements not resumed or cancelled by you may be either recalled or cancelled by the Payee after a certain amount of time.
- If you wish to cancel the migrated direct debit, you should contact the Payee to make new arrangements for payment. Please note: Cancelling the PayTo agreement does not cancel the contract you hold with the Payee.
Yes, you can use your PayID or BSB and Account number.
Customers will have the ability to:
- View their PayTo agreements
- Accept or Decline a new PayTo agreement
- Cancel, Pause or Resume a PayTo agreement
- Change or Update your PayTo agreement account information
- Receive notifications of any changes made by a Merchant or Service Provider to a PayTo agreement and be able to Accept or Decline these changes
- All the above will be available within your mobile app or internet banking.
All agreements are still set up between the merchant or service provider and the customer, so if you have questions about the details of an agreement, please contact the merchant or service provider.
No, this service is only available on Personal/Single accounts.
As PayTo agreements are subject to you (the account holder) pre-authorising the agreement, PayTo payments will be initiated from your Beyond Bank account only when you have provided authorisation.
This authorisation is subject to the same levels of security as other payments and transfers made by Beyond Bank.
The only parties that can retrieve and view a PayTo agreement are you (the account holder), the organisation initiating the payment agreement and their financial institution.
This information is protected by the same privacy laws that apply to other payment methods today, like Direct Debit, PayID etc.
PayTo agreements are authorised via our mobile app or internet banking only by you the account holder. When you are authorising a PayTo agreement, the merchant or business will provide you with the relevant payment terms, including frequency, amount, etc, so you will be aware of what you agree to before you click “Authorise”.
Like all payment methods, please be alert to scams and don’t provide your mobile app or internet banking login and password details to anyone.
PayTo agreements are stored centrally in a secure and encrypted database managed by New Payments Platform Australia (NPP Australia), the organisation that operates and over sees PayID and Osko.
Applicable fees and charges may vary depending on your account, product type, and relationship with Beyond Bank. Depending on your account this may be a fee-free transaction or may be covered under your monthly allowance or may be charged separately from your allowance. To confirm the exact fee(s) applicable to your account or product type(s) with Beyond Bank, you can refer to the full details in our Fees and Charges booklet for more information.
There is a $10,000 daily limit for PayTo transactions. If you are expecting that one (or multiple) transaction(s) will exceed this amount on a particular day, please:
- Contact us on 13 25 85 to increase your PayTo limit to the required amount; and
- Make sure you have sufficient funds in your account to cover the transaction(s) on the scheduled date. Otherwise the payment(s) will be rejected.
Only customers using accounts linked to our main BSB 325-185 will be able to use PayTo. If you are using an old BSB, such as 805-022, and you would like to start using PayTo, please come into a branch or contact us on 13 25 85 to discuss your options.
As with other payment options like direct debit, PayTo agreements can be cancelled by you. However, cancelling a PayTo agreement does not cancel your contractual obligations with the merchant or business (Payee). Please check with the Payee if there are any implications of cancelling your PayTo agreement.
You can authorise or decline a request via the PayTo feature in Internet banking. If you don’t respond before the authorisation expiry date and time, the PayTo agreement will be cancelled.
Alternatively, you can:
- Call us on 13 25 85, and we can assist you in authorising or declining the request; or
- You can ask the Payee (merchant or business) to cancel the request if you do not wish to go ahead.
Should you need to change the account linked to your PayTo agreement, you can either:
- Authorise the PayTo agreement first and then re-open the agreement to amend the PayID or linked account and BSB. You can do this by selecting ‘Change’ next to the current payment information; or
- Decline the request and contact the Payee to reissue the PayTo agreement with the correct payment details. For example, if the PayTo agreement has been issued using details from the wrong financial institution, you would need to decline the request and ask the Payee to reissue the PayTo agreement with the correct payment details at the correct financial institution.
You will not be able to see a PayTo agreement or amendment request if:
- The request has been recalled by the Payee (merchant or business).
- The request was automatically rejected if your account was not eligible for PayTo transactions, or it failed other validation rules.
- You authorised the new PayTo agreement after the business expiry date and time (and the agreement has since been cancelled).
You may need to contact the Payee to re-submit the PayTo agreement request.
You will have up to 5 calendar days (or another timeframe determined by the Payee) to authorise or decline a new PayTo agreement or amendment request. If the expiry date and time for the request has passed, the PayTo agreement will change to the status Authorisation Timed Out.
If you are authorising a new request in person, the request will only be visible for up to 5 minutes.
- You can change your payment details (PayID or account and BSB) linked to your PayTo agreement via Internet Banking.
- You can ask the Payee to cancel the agreement and reissue it with your preferred account details; or
- You can call us on 13 25 85 and we can assist you to change the payment details.
If you would like to change other details, such as the agreement purpose, you will need to contact the Payee and ask them to cancel the old PayTo agreement and create a new one. The Payee will be able to change the payment terms with your authorisation, however, you will not be able to initiate the change.
Amendments to payment details will not be allowed if:
- The PayTo agreement is cancelled
- You are trying to change the PayID or account and BSB to one at another financial institution
- The account is not able to be used for PayTo payments. If your PayID is linked to an account unable to be used for PayTo then the PayID will also be unavailable.
If you would like to change the PayTo agreement so that it uses a PayID or account at another financial institution, you can:
- Cancel the current PayTo agreement and ask the Payee to create a new one with the PayID or BSB and account number at another financial institution.
- You can make an update to the PayTo agreement e.g., pause or cancel it using Internet Banking.
- Call 13 25 85 and we can update the status of the agreement on your behalf.
- You can contact the Payee and ask them to change the status for you.
Note: If you are pausing or cancelling a PayTo agreement, you will only be cancelling the payment process and not any contractual agreements you have with the Payee. You may still be obligated to pay them.
You won’t be able to change the status of your PayTo agreement if:
- The PayTo agreement is cancelled
- The PayTo agreement was paused by the Payee (only the party that pauses a PayTo agreement can resume it).
- The PayTo agreement was paused by Beyond Bank. You will need to call us on us on 13 25 85 to assist you.
The Payee is at liberty to change the status of a PayTo agreement so the current agreement status may have been set by the Payee.
- If some of the details of the PayTo agreement are incorrect or you changed your mind, you can pause or cancel the PayTo agreement within Internet Banking. You can also call the Payee to make enquiries, or request that they cancel the agreement on your behalf.
- If you accepted a request from an unknown source and changed your mind, you should pause or cancel the PayTo agreement immediately. Depending on the date of the first payment, you may not yet have made a payment to the Payee. Please call us on 13 25 85 if you are concerned about a PayTo transaction and we can investigate this for you.
If you have declined a new PayTo agreement, then the PayTo agreement has not yet been created. If the request was from an unknown source and you have concerns, please call us on 13 25 85.
If you declined a request to make changes to an existing PayTo agreement, the previously authorised terms will remain active, and payments will continue to be made according to those terms unless you pause or cancel the PayTo agreement. If you have any queries regarding an amendment request, please contact the Payee.
- You can authorise or decline an amendment request via Internet Banking.
- Carefully review the amended information—this will be highlighted and bolded—to make sure you agree with the proposed changes before authorising or declining the changes. Any changes to payment terms will require the Payee to obtain your re-authorisation or approval.
- If you do not respond prior to the authorisation expiry date and time, the PayTo agreement will revert to the original terms.
- You can ask the Payee to recall the request if you are not satisfied with any of the amendments and you can cancel or pause the PayTo agreement at any time.
- Amendments will become active as soon as they have been authorised.
You will need to contact the merchant or business (Payee) to ask them to cancel your PayTo agreement and create a new one using the PayID or BSB and Account Number at the other financial institution.
PayTo is not available on:
- Loan accounts, Term Deposits, Salary Packaging accounts and Credit Cards
- Some deposit accounts where the PayTo facility is not aligned to the purpose of the account or could result in excess fees such as our Christmas Club and Junior Saver accounts
- Accounts needing two or more signatures.
Please refer to our Product Guide for more information on PayTo and account eligibility. For eligibility on discontinued products, please refer to the disclosure documents page on our website.
If you notice any suspicious PayTo agreements or transactions associated with your PayTo agreements, please ‘Pause’ the PayTo agreement immediately and contact us on 13 25 85 so that we can assist you to investigate.
PayTo is currently unavailable for joint accounts where two or more account holders are required to sign on the account.
Need help with your PayTo agreements?
Please read this important information.
| ^ | Faster transfers are available between participating banks, a full list of participating banks is available here. |
| PayTo is an initiative from the New Payments Platform (NPP); fast payments infrastructure built by the Australian financial services sector. | |
| This information is of a general nature only and does not take into consideration your objectives, financial situation or needs. The information must not be relied upon as financial product advice. Before acquiring any product you should read the relevant guides, Product Disclosure Document, and consider whether a product is suitable for your circumstances to decide if a product is right for you. | |
| Terms, conditions, lending criteria, fees and charges apply. For full details please review our Financial Services Guide, Product Guide, Fees and Charges Guide and Target Market Determinations. These are available on our website at beyondbank.com.au/about-us/corporate-governance/disclosures, by calling us on 13 25 85 to request a copy or by visiting a branch. They will also be provided at the time of acquiring any product. | |