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All your frequently asked questions are answered here! Discover help with everything from internet banking and mobile app to loan applications, card management and all your travel related needs.

If you have a quick question whilst browsing, you can livechat for an instant answer. If you need further assistance, we will direct you to the most appropriate channel.

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If you are a customer and are registered for Internet Banking, send us a secure message to discuss your accounts or personal details with us.

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Do you have a general enquiry or looking for some information on a new product or service? Send us an email and we’ll get back to within two business days.

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If you have a question about your accounts, accessing your money or are looking for additional services please give us a call.

13 25 85

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Our live chat is available Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST.
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Phone Banking 
13 14 02 or +61 8 8205 8800

Beyond Bank Wealth Management 
1800 061 320

Having trouble?

24 Hour Lost or Stolen Cards 

1800 648 027 or +61 2 8299 9101

Report Card Fraud 
1300 705 750 or +61 2 8299 9534

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Financial planning services are provided by Eastwoods Wealth Management Pty Ltd ABN 17 008 167 002 / AFSL 237853 trading as Beyond Bank Australia Wealth Management.  Eastwoods Wealth Management Pty Ltd is a subsidiary of Community CPS Australia Ltd ABN 15 087 651 143 / AFSL 237 856 trading as Beyond Bank Australia.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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