Safety.
- If you need to leave this webpage quickly, click the yellow QUICK EXIT button in the top right corner. It will take you to abc.net.au
- If you share a computer or phone with someone you don’t trust, we recommend clearing your browsing history after visiting this page. Find out how to clear your browsing history
- If you’re in immediate danger, please call the police on 000
How to safely contact us.
How we can help.
We care about what you're going through.
We understand how hard it can be to speak up and seek help for financial abuse. When you talk to a member of our team, either in branch or over the phone, you will be treated with respect and kindness. Your privacy and safety are our top priority.
Working with you to improve your situation.
Our team will work with you to protect and manage your money so that you can safely rebuild long-term financial independence.
Connecting you to additional support.
We can assist you and your family in finding the right support for your situation in your state or territory.
Need a safe space to meet with someone?
You can book a private room at a Beyond Bank branch to organise a meeting with a financial counsellor, social worker, lawyer, or other support provider. Simply reach out to a branch close to you and ask to set up a ‘safe haven’ space.
More confidential support is available.
Need a translator or interpreter? Call the Translating and Interpreting Service (TIS National) on 131 450, let them know your preferred language, and ask them to contact one of the numbers below.
Domestic and family violence
1800 RESPECT
- Call 1800 737 732 (24-hour support)
- Visit website
Family Relationship Advice Line
- Call 1800 050 321 (8am to 8pm, Monday to Friday
- 10am to 4pm, Saturday local time. Closed Sundays and national public holidays)
- Visit website
Elder financial abuse
National Elder Abuse Phone Line
- Call 1800 353 374
- Note: this number redirects you to the phone line in your state or territory. Operating hours and services vary.
Compass: Guiding Action on Elder Abuse
Disability financial abuse
The National Disability Abuse and Neglect Hotline
- Call 1800 880 052 (9am – 7pm AEST/AEDT, excluding public holidays)
- Email hotline@workfocus.com
- Learn more about the hotline
24/7 crisis support
Lifeline
- Call 13 11 14 (24-hour)
- Visit website
National Debt Helpline
- Call 1800 007 007 (weekdays, 9.30am - 4:30pm
- Visit website
If you are in immediate danger, call 000
What is financial abuse?
Financial abuse is when someone takes away your access to money, manipulates your financial decisions, or uses your money, property, or assets without your knowledge or consent.
Financial abuse can happen to anyone, at any stage of life. However, there are some people in our community who are more vulnerable than others, including:
- Older Australians
- People with a mental or physical disability
- People experiencing emotional challenges or who are socially isolated
- People in an unhealthy relationship or who are separating from their partner
Often, financial abuse is perpetrated by a person in a position of trust, like a family member, carer or friend, making it difficult to identify or talk about.
Signs of financial abuse:
While no two cases of financial abuse are the same, there are some common behaviours to look out for.
| Control | Consent |
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| Pressure | Abuse |
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It's important to note that financial abuse often occurs slowly, over time and may be difficult to spot. If you are unsure if you are experiencing financial abuse, we still encourage you to give us a call. We can help you better understand the situation you are in.
Experiencing financial difficulty or stress?
If you are a Beyond Bank customer experiencing financial difficulty or stress, but not due to financial abuse, we can still help you figure out what to do.
Preventing financial abuse.
There are some small changes you can make today to help protect yourself or a loved one from financial abuse. Click the link to find to find out how to make the change yourself or you can phone us for help on 13 25 85.
Don't share your PIN and password.
You can easily update your card PIN number through our App or your account passwords through Internet Banking.
How to set a secure password for your account
Open your own bank account.
Even if you are with a loving partner, it is important to have an account that only you can access with some money saved for emergencies.
Open a new account with Beyond Bank
How to save for an emergency fund
The risks and benefits of joint accounts
Monitor your money.
Regularly review your accounts, debts and investments (including those that are joint).
Stay scam-aware.
Learn how to spot and avoid a scam.
Report abusive messages.
You deserve to feel safe online. Contact us to report offensive messages received as a payment description via our App.
Ensure your contact details are current and up to date.
You can do this via Internet Banking, by calling us, or by visiting a branch.