Where to find Internet Banking
You can find the portal to Internet Banking at the top right-hand side of every page on our website (where it says 'Log in').
Your Membership Number and Password.
If you set up a new membership with us online or in a branch, you will be asked to select a password as a part of this process. This is the password you used to log into your Internet Banking with your Membership Number.
Your membership number can be found on your welcome email or on the bottom of your card below your name. If you have an existing membership and setting up Internet Banking for the first time please visit us in a branch or give us a call on 13 25 85. Our team will then be able to get you set up and help step you through logging in for the first time, if needed.
Logging in for the first time.
Once you log in to Internet Banking for the first time, you will see an initial welcome screen, including some instructions to help you get started and an opportunity to download the Internet Banking Terms and Conditions within the Product Guide.
To continue, you must accept the Terms and Conditions. Click Accept to continue to Internet Banking: To provide additional security, a second form of identification is necessary if you want to use all of the features of Internet Banking. These features include External Funds Transfers (EFTs) and sending Secure Messages to our team.
When performing one of these actions, Internet Banking requests a security code that is verified against a code entered. For more details, please see the Second Tier Authentication section.
Set up the App.
Now that you have your Internet Banking set up, you can access our award-winning Mobile App! Get started
Other Internet Banking FAQs.
Our award-winning Internet Banking service has unique features and offers you a secure transaction environment to do your banking online.
Watch the short videos below to familiarise with the features.
Accounts.
Transfer money, make payments, see your account balances, transaction history and e-statements and discover how Beyond Finance Manager can help you to reach your savings goals.
Card Management.
Payments.
Pay your bills using BPAY, schedule payments, make international transfers in a variety of currencies and set up SMS alerts to be on top of your transactions.
Our award-winning Internet Banking system is packed full of an ever-expanding suite of innovative features!
Below is a list of all the features that we offer with the link to Internet Banking, and a video that you can view for a demonstration.
View and edit scheduled payments
Request Allianz insurance policy changes
Provide Term Deposit maturity instructions
Transfers
Beyond Finance Manager Tools
Useful links
Update your contact details today by following these simple steps:
- Log in to Internet Banking.
- Select 'Settings' in the menu.
- Then ‘Contact Details’ or 'Address Details'.
Updating online requires SMS authentication for security. If your mobile number needs updating, or you are not setup for SMS security, please call us on 13 25 85 or visit a branch.
Useful links
The easiest way to reset your Internet Banking password is to follow the below steps:
1. Click the ’Forgot your password?’ link below the Log In button on the Internet Banking login screen. This will then bring up the Password Reset screen.
2. Enter your Member Number, Date of Birth and Mobile Number.
3. Once you have done this, click Next to be taken to a confirmation screen.
4. Check your details are correct then click the Reset button.
5. You will now receive an SMS message with a temporary password.
You will need to log in with your temporary password and then be prompted to change it when you do.
You can also call the Customer Relationship Centre at 13 25 85 or visit a branch with identification, and a member of our team can assist with resetting your Internet Banking password for you.
If you are trying to reset your password and have not used Internet Banking in the past 12 months or are having difficulties, your Internet Banking service may be inactive. In this case, don't hesitate to contact us for assistance using these contact details.