Mobile Banking.

How to register for Mobile Banking.

How to create payments using the mobile app.

How to create and pay with PayID on the mobile app.

How to manage your PayID on the mobile app.

To register for our Mobile Banking app, you will first need to register for internet banking, log in and accept the Terms and Conditions.

Once you have done that, download the app onto your smartphone or device via the Apple App Store or the Google Play Store. Once the app is downloaded, open the app and complete the following steps:

1. Tap the Login & Start Banking button
2. Enter your Member Number
3. Enter your Internet Banking password
4. Nominate a Device Name for your device
5. Nominate an app PIN and confirm it
6. Tap to indicate whether you would like to use Biometrics/Touch ID/Face ID if your device supports it.
7. Tap the arrow to complete the registration
8. You will receive an SMS with a code, or if you have registered for VIP security it will ask you for a VIP code, enter the code.
9. Read and accept the Terms and Conditions

Once you have logged in once, the app will remember your details and every time you log in thereafter. You will simply need to enter your PIN or Biometrics/Touch ID/Face ID if enabled.

You can nominate a Device Name in case you want to register Mobile Banking for use on multiple devices. This way, if you want to deregister a particular device, you won’t need to deregister Mobile Banking completely.

Watch the following video to discover how easy banking with Beyond Bank is and learn about how to register to start using your mobile banking app.

You can find your member number either on the front of your Beyond Bank Access Card or at the top of the first page of your statements. If you currently use our Mobile Banking app on another device, you can also find this in the menu when logged in under Useful Info > App Details. 

If you do not know your password, you can reset it by selecting the 'reset' button from the login page on the app. A temporary password will then be sent to you by SMS that you can use to sign in.

If you do not have a mobile number on file, the temporary password does not work, or you need further assistance, please give us a call at 13 25 85 or visit us at a branch.

• PayID: Send & receive money in minutes
• Pay a friend on the move. Add new payees when it’s convenient for you
• Apple Pay integration. Add your card to your Wallet directly from within the Beyond Bank app – no manual input required (iOS only)
• Schedule transactions and see a list of scheduled transfers
• See your pending transactions
• Change your transfer limits
• Keep track of your details on the go. Manage payments and purchases or check balances and bills anywhere, anytime
• Share your account details. Share your BSB and account number using the device's native share function. This usually includes SMS, email and any other sharing apps available on your device.
• Tap any transaction listed in your transaction history to see more information, including the time the transaction was made.
• Stay alert with additional Push Notifications. Keeping you informed when your balance reaches negative, or a payment is almost due or overdue.

Watch the following video to discover how easy banking is to do mobile payments with Beyond Bank mobile app.

Watch the following video to discover how easy is to access and manage your accounts and cards on the mobile app.

The Description field is used to explain what the payment is for. You can use up to 280 characters in this field. This field is visible for both the sender and the recipient.

The Reference field is a short description that can be used for things like providing a receipt or invoice number for your records. This field is visible for the sender only.

If you or someone else enters the mobile App PIN three times incorrectly, the device will automatically lock. Your Mobile Banking could also be locked due to not logging in to your Internet Banking service in the last 12 months. To unlock it, please visit a branch with identification or call the Customer Relationship Centre on 13 25 85.

Our award-winning Mobile Banking app for iOS and Android phones is packed full of an ever-expanding suite of innovative features!

Below is a list of all the features that we offer, and a video that you can view for a demonstration.

Account and General Information

• Product Information
• Calculators
• Overseas travel assistance
• Locate branches
• Secure Messaging
• Update your address
• View and manage eStatements
• Add account nicknames
• Add the new smartphone widget to access Quick Balance on your device without opening the app
• 3D touch/long press the Beyond Bank app icon on your device home screen for quick access to the most popular banking features
• Card Management
  • Change Card PIN
  • Set Up Apple Pay
  • Cancel lost or stolen cards
  • Reduce credit card limit
  • Close credit card account
  • Card controls including online and in-store purchases, contactless, digital wallet and ATM withdrawals.

Transfers

• BPAY
• Scheduled Payments
• External Transfers
• Transaction Listings
• Create PayID
• Change transaction limits.

Alerts

• General Alerts for:
  • Direct Credits
  • Direct Debits.
• Card Alerts for:
  • Paywave/Paypass Transactions
  • ATM Withdrawals
  • EFTPOS Transactions.
• Account Alerts for:
  • Threshold breaches
  • Scheduled Balance Notifications.

The latest update of the Beyond Bank mobile app supports PayID, so you can send & receive money in minutes. Watch the following video to see how easy it is to create a payID, then make payments instantly. 

The latest update of the Beyond Bank mobile app supports PayID, so you can send & receive money in minutes. Watch the following video to see how easy it is to manage PayIDs.

With the introduction of the New Payments Platform and our updated App, the way you pay a member has changed. However, the payment will still be made in an instant! Please follow the instructions below to complete a payment.

1. Select Make Payment, Add Payee
2. When adding a payee select Account. To pay a member our BSB is 325-185.
3. Follow the steps to complete the payment.

The payment will be sent to their account instantly using Osko!

• Quick access to your account balance without needing to log in every time.
• Add your card to Apple Pay instantly, without needing to fumble around with the physical card.
• Discuss your account needs via secure messages within the app
• Simple, secure banking at your fingertips. PIN + Device-based security makes mobile banking incredibly simple and secure
• Activate your credit or debit card, cancel with easy your lost or stolen cards, lower your credit card limit or cancel your credit card account
• Keep track of your details on the go. Manage payments and purchases or check balances and bills anywhere, anytime
• Plan your next adventure! Advise your travel details or complete international transfers and payments
• Customised communication. With personalised alerts and updates, our mobile banking app can let you know if you’re near your balance limit or when particular payments or purchases are made
• Plan your savings or loans. We’ve created some great little calculators to help you save some money or repay a loan. Or just make sure you aren’t living beyond your means
• Locate branches. Quickly find your closest branch based on your mobile location
• Research latest products and rates. Simple, no-fuss updates about new products and the latest interest rates on offer
• Contact us. Get in touch with us, or use our app to securely message us.

You can transfer funds within your own membership by tapping Transfer from the main menu. Here you can select the account that you would like to transfer from and to. When you have selected these accounts, enter the amount and description, and then you will be taken to a confirmation page.

When you have confirmed all of the details, tap Transfer Now to complete the transfer.

Once your payment is processed a receipt will be provided.

To transfer funds to another financial institution you can:

• Select Make Payment from the menu.
• Once on the Make Payment screen, select Add Payee and Someone. Enter the full name of the person you are sending money to, their BSB number and account number. You will also have the option to save the payee and create a nickname for them for future transfers.
• Enter the amount and description (optional) and select which account the money is being sent from and tap the arrow to go next.
• If you have made a payment to the intended recipient in the past and saved the payee, you can simply select them from the list displayed under Make Payment.
• Review the details of your transaction, then select Pay Now to submit it.
• Once your payment is processed you will see a receipt screen. Transfers between financial institutions within Australia can take between 24 and 48 business hours.

To make a BPAY payment:

• Tap the menu button and select BPAY.
• Select New Biller and enter the biller code and reference numbers (provided to you by the recipient organisation). You will also have the option to save the biller and create a nickname for them for future transfers.
• Enter the amount and description (optional) and select which account the money is being sent from and tap the arrow to go next. If you have made a payment to the intended recipient in the past and saved the biller, you can simply select them from the list displayed under BPAY.
• Review your transaction details on the confirmation page, tap Pay Now to complete the transaction. Once your payment is processed you will see a receipt screen. BPAY transactions can take between 24 and 48 business hours.

If you do not have the option to select an account, then you may not have any accounts eligible to process the payment from. This can include accounts requiring two or more signatories or accounts such as Salary Packaging or Lending Accounts on which certain limitations may apply.

When you register the Mobile Banking app on an iOS phone that has Touch ID enabled, you will be asked whether you would like to enable the facility for use when you use the app.

If you enable Touch ID for use in the app, anyone with a fingerprint registered to that device will be able to log into Mobile Banking using their
own fingerprint. You are advised to only enable Touch ID if you are the only person who knows your device passcode and has their fingerprint registered.

To manage the Touch ID facility:

• Tap the menu button and select App Settings
• Then Touch ID, you will be taken to a screen where you can find information about the facility and switch it on and off.

• For Apple products (iPhone/iPad), iOS 13 and above is supported
• For Apple Watch version watchOS 4 and above is supported
• For Android mobile phones, Android Version 6 or above is supported

The Favourite Accounts widget allows you to easily change the order of your accounts and set your favourite accounts shown on the dashboard.

1. Click Edit Favourites or the cog icon

2. Select or deselect accounts (choose which accounts to show or hide)

3. Hold the three-lined icon next to an account, drag it to your desired order, and release it to set the position.

The account at the top of this list will be your default account, and it will appear first when you select an account to transfer from.

If you prefer not to use the Favourite Accounts widget, you can also reorder accounts on the Accounts page.

1. Go to the Accounts page

2. Tap the finger icon in the top right corner

3. Tap, hold, and move your account tiles to reorder.

No, you can use the Beyond Bank Mobile Banking app anywhere with data coverage or Wi-Fi access.

Currently, one membership can be registered for Mobile Banking per device.

You can register one membership to multiple devices.

The standard daily transaction limits for Mobile Banking are as follows:

• External Transfer: $5,000.00
• BPAY:  $10,000.00
• Internal Transfer: $5,000.00

You can increase or decrease your daily limits from Settings > Transaction Limits in the menu. If you would like to increase any of your daily limits above $20,000, you can do so by visiting a branch with identification, calling the Customer Relationship Centre on 13 25 85 or sending a Secure Message.

If you can’t see all of your accounts in Mobile Banking, you can call the Customer Relationship Centre on 13 25 85 and have those accounts made visible.

If you have a two-to-sign account, you will be able to view the account, but you will not be able to make transactions as only one member can sign into Mobile Banking at a time.

You can remove the Payday Countdown from your dashboard by completing the following steps: 

• Log into Mobile Banking 
• On the dashboard, scroll down and tap ‘Personalise’ 
• Tap the red icon next to ‘Payday Countdown’. 

If you have already set up a Payday Countdown, you can edit this by tapping the Cog Wheel on the Payday Countdown widget.  

Yes, the copy card details feature allows for quick entry of your card details. You can view/edit full card details via Mobile Banking by the following:  

• Log into Mobile Banking 
• Tap the menu in the top left corner 
• Select ‘Manage Cards’ 
• Select the card you wish 
• Tap ‘Details’ 
• Read and Accept Terms 
• Simply tap the card detail you wish to copy. 

Yes, you can customise your own Quick Balance experience. You can select which account(s) and which types of balance(s) between the current and available balance that you would like it to show on the Quick Balance. 

1. Log in to the app
2. click the menu button in the top left-hand corner
3. Select ‘Accounts’
4. Select ‘Quick Balance’
5. Turn on and off the account(s) you would like to see
6. Tap the cog icon in the top right corner of the screen to select which balance types you want to appear.

1. Yes, the first step is to ensure Quick Balance is set up within the Beyond Bank App
2. Go to your Phone Settings
3. Select ‘Siri & Search’
4. Scroll down and select the Beyond Bank app
5. Ensure ‘Use with Ask Siri’ is enabled.

From here, you can use Siri for Quick Balance, using the phrases "How much is in my bank account?" and "What is my balance?". Once set up, you can ask Siri these phrases on your iPhone or using your compatible and linked Apple Watch device as well. 

The setup process is slightly different depending on your device's operating system. The steps for Android and iOS (Apple) are:

iOS:

Important: The Quick Balance widget is currently unavailable for devices running iOS 18 or later due to compatibility issues, however, we are working on a fix. Users with earlier iOS versions can still access the widget by following these steps: 

1. Scroll left on your devices home screen until the widgets page appears.
2. Scroll down and tap 'Edit’.
3. Scroll down again and tap ‘Customise’.
4. Tap the '+' next to 'Beyond Bank Quick Balance.
5. Select ‘done’ in the top right-hand corner, from here you will see the Quick Balance widget.

Android:

1. Long press your devices home screen, then tap 'Widgets’.
2. Find the Beyond Bank widget, tap and hold to drag and place on the screen of your choice.

Note: A timestamp indicating when the balance was last refreshed and a refresh button is included to ensure your Quick Balance displays the latest information.

Quick Balance enables you to view the current and/or available balance of your selected accounts without logging in to the app. Additionally, you can tap any of your accounts listed in Quick Balance to go directly to the Account Balance page in the app (login required).

Quick Balance is available in two locations on your device:

1. The Mobile Banking App login screen
2. A widget is available to set up for both iOS and Android devices.

Within Internet and Mobile Banking, we have the Create Transaction Listing feature. This is found under the Accounts tab. This feature can generate up to 1 year's worth of transactions on a Beyond Bank letterhead PDF document.  

Please note: Transaction Listings are not to replace Statements, only to bridge the gap between your last statement and a recent date. Transaction Listings cannot provide transactions that surpass the timeframe of a year from the current date.  

You can view this within Internet Banking via the Card Management tab or Mobile Banking via the Manage Cards tab. Simply select a card and tap/click Linked Accounts. You will now be able to see the linked account name and number and the relationship that determines how your card is accessed.

Please note account relationships are an indication only and may vary for certain transactions such as Bank@Post.