Who are the Beyond Bank Fraud Team?
The Beyond Bank Fraud Team are here to help monitor your cards 24 hours a day.
As part of our commitment to providing you with the best banking experience, our dedicated fraud team works 24 hours a day, 365 days a year, monitoring your Beyond Bank cards for suspicious activity.
If our fraud team identifies anything suspicious, they will restrict your card to prevent any further suspicious transactions. Then, they will contact you to confirm the transaction by phone or SMS.
As scammers become increasingly sneaky in their tactics, we want to help you know what to look for in a legitimate message from our team and who to contact if you need a hand.
What to expect if the fraud team contact you.
If the fraud team identify a suspicious transaction that they need to reach out to you about, they will contact you by phone or SMS.
Please note that this is general information about what to expect. Some scammers may use a technique called 'spoofing' to appear to send a message or be calling from a legitimate number. The fraud team will not ask for any sensitive details or ask you to transfer funds to another bank or account. If something doesn't feel right, get in touch. To find out more about keeping yourself safe, see our scams and fraud page.
What should I expect if I get a call?
If the fraud team is calling, they will call you on +61 2 8299 9534. They will only call between 7am and 10pm (in your local time). If they identify something they need to speak to you by phone about outside of these hours, the call will be queued and actioned the following morning.
Some key things to look out for:
- They will never ask you to confirm sensitive details, such as access or verification codes or your internet banking password
- They will never ask you to complete any transfers to another bank or account
- Will only call you between 7am and 10pm (in your local time)
- If you have any doubts you can hang up and call the fraud team directly on 1300 705 750 (or +61 2 8299 9534 from overseas)
What should I expect if I get an text message?
If it is the fraud team sending you a text message, they will contact you on +61 4 3712 6492 or +61 4 8998 8024. You might receive one of a few different text messages depending on the exact situation details.
Some key things to look out for:
- They will never ask you to confirm sensitive details, such as access or verification codes or your internet banking password
- They will never include links in their message
- They will only ask you to reply with a yes or no answer.
- They may ask you to call on 1300 705 750 (or +61 2 8299 9534 from overseas)
What might the text message ask me to confirm?
You may get a text message similar to one of these:
- Beyond Bank: Restrictions have been placed on your card ending in 1234 and declined a transaction of AUD 9.99 at 09:00 AM AEST/AEDT at merchant EXAMPLE. Please confirm if you made this transaction by replying 'yes', else reply 'no'. Alternatively, call Beyond Bank fraud department on 1300 705 750.
- Your card was recently restricted due to an attempted transaction for AUD 9.99 at 09:00 AM AEST/AEDT. We have reviewed the transaction and removed the restriction. Please contact us if you are unaware of this transaction. Beyond Bank Fraud Department.
Keep reading.
Security awareness
We use the latest systems and technology to ensure your savings are safe with us. But when it comes to protecting yourself, there are many smart ways to stay safe.
Keep yourself safe
Common banking scams and how to avoid them
New banking technology has made it faster and easier for Australian consumers to access their money, but this progress isn't without risk.
Learn more about common scams
Secure passwords
While Beyond Bank uses a range of technologies to protect your information, your password is key to protecting both your personal and banking data.
How to set a secure password
Scams and fraud
If you think you might have been impacted by a scam or fraud situation, learn more about how to get help.
Be scam aware