We’re happy to help
Do you have any feedback, questions, concerns or complaints?
Let us know. We aim to resolve your queries as soon as possible.
- Visit your nearest branch
- Call us on 13 25 85
- Email us at firstname.lastname@example.org
- Write to us at: Beyond Bank Australia C/- The Dispute Resolutions Officer, GPO Box 1430 Adelaide SA 5001
We will generally respond to your query within three business days. However, it sometimes takes longer to fully investigate certain queries. If this happens, we will phone or write to let you know how we’re going.
If you have a complaint and are unhappy with the outcome of our initial response, please write to us explaining the matter so we can escalate the complaint to dispute level.
If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you can refer the matter to the Financial Ombudsman Service (FOS). The FOS is a free and independent mediation service.
However, FOS can only provide mediation after we have responded to you first.
For further information, please call us on 13 25 85 or download our Resolving Your Concerns Brochure.